1
Lawrence Wilcock, Rycharde Jeffery Hawkes, Colin Andrew Low, Johannes Maria Victo Daanen: Contact center system and method for specifying different service specific behavior and offering range of corresponding customer services. Hewlett Packard Development Company, January 17, 2006: US06988126 (149 worldwide citation)


A contact center uses a service system to establish communication over a data network, such as the internet, between customer endpoint systems and the endpoint systems of customer service representatives, CSRs, of the contact center. The service system establishes communication between endpoint syst ...


2
Colin Andrew Low, Rycharde Jeffery Hawkes, Lawrence Wilcock: Overview subsystem for information page server. Hewlett Packard Development Company, February 7, 2006: US06996605 (66 worldwide citation)


A service system associated with a web site establishes a respective communication session for each of at least selected web pages and joins to the session any party currently viewing the page. A sessions overview subsystem is notified of parties joining and leaving sessions and maintains a real-tim ...


3
Lawrence Wilcock, Rycharde Jeffery Hawkes, Michael P Spratt, Simon Edwin Crouch: Obtaining location updates about a mobile entity for use in a location-sensitive application. Hewlett Packard Development Company, January 13, 2009: US07477903 (61 worldwide citation)


Location data about a mobile entity (70) is periodically provided to a location-sensitive application, for example, a route-tracking application. The location data is updated at a frequency that is adaptively varied in dependence on the provision of location data about the mobile entity from other s ...


4
Colin I&apos Anson, Rycharde Jeffery Hawkes, James Thomas Edward McDonnell, John Deryk Waters, Lawrence Wilcock: Location-dependent user interface. Hewlett Packard Development Company, July 6, 2004: US06760046 (60 worldwide citation)


A method is provided of adapting a user interface to the user's current situation. The method involves a user specifying a home-area interface (


5
Rycharde Jeffery Hawkes, Lawrence Wilcock, Colin Andrew Low: Content provider entity for communication session. Hewlett Packard Development Company, Lowe Hauptman Ham & Berner, February 19, 2008: US07334017 (22 worldwide citation)


A content-provider entity provides content to media channels established in respect of a network communication session. The content-provider entity has a transport subsystem for establishing media channel connections to a session transport mechanism in accordance with channel type and connection det ...


6
Colin I Anson, Rycharde Jeffery Hawkes, James Thomas Edward McDonnell, Andrew Thomas, John Deryk Waters, Simon Edwin Crouch: Deriving location information about a communicating entity. Hewlett Packard Company, May 23, 2006: US07050815 (12 worldwide citation)


Location information about a communicating entity (41), in particular a mobile entity, is derived by identifying intermediate nodes (42) along the communication path being used by the entity, and then looking up, in a database (44), the geographic significance of at least one of these nodes when con ...


7
Colin Andrew Low, Rycharde Jeffery Hawkes, Lawrence Wilcock: Inviting assistant entity into a network communication session. Hewlett Packard Development Company, April 24, 2012: US08166173 (8 worldwide citation)


A method is provided for inviting an assistant entity, such as a customer service representative acting through a endpoint system, into an existing network communication session established by a service system. The service system controls the joining of endpoint entities to the session and enables e ...


8
David Trevor Cliff, Colin Andrew Low, Rycharde Jeffery Hawkes: Method and apparatus for interactive broadcasting. Hewlett Packard Development Company, October 18, 2011: US08042050 (4 worldwide citation)


A method of creating an interactive broadcast, comprising allowing a plurality of participants to vote on an aspect of a scenario in a virtual space, the broadcast being a computer-generated animated scenario comprising graphics and audio, the participants voting by means of user interface devices w ...


9
Rory Fergus Roche, Rycharde Jeffery Hawkes, Lee Carrotte, Julio Guijarro: Reflecting values for a metric in a display. Hewlett Packard Development Company, Hewlett packard Patent Department, June 9, 2015: US09053577 (2 worldwide citation)


A visual representation of a set of instantiated virtualized resources may be displayed and include a linear row of graphical representations of individual ones of a set of instantiated virtualized resources. In addition, a performance-related metric for individual ones of the set of instantiated vi ...


10
Colin I′ Anson, Rycharde Jeffery Hawkes, James Thomas Edward McDonnell, Andrew Thomas, Lawrence Wilcock: Service delivery method and system. Hewlett Packard Development Company, May 11, 2010: US07715542 (1 worldwide citation)


A user is pre-qualified for a service provided at a particular location. Location data indicative of where the service is to be triggered and a service element are stored. The service instance element is a full customised instance of the service delivery code or other item that provides an associati ...



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